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FREQUENTLY ASKED QUESTIONS

What is GPS?
GPS is an acronym for Global Positioning System. It is a system of satellites and "GPS receiving devices" (also known as: GPS Trackers, Beacons, Receivers, etc,..) used to compute positions on the Earth. The Global Positioning System (GPS) is a U.S.-owned utility that provides users with positioning, navigation, and timing (PNT) services. GPS has become an indispensable aid to navigation around the world, and an important tool for map-making and land surveying. GPS also provides a precise time reference used in many applications including scientific study of earthquakes, and synchronization of telecommunications networks. GPS was developed by the United States Department of Defense and the satellite constellation is managed by the United States Air Force 50th Space Wing. The cost of maintaining the GPS system is approximately US$750 million per year, including the replacement of aging satellites, and research and development. Despite this fact, GPS satellite signals are transmitted free of charge for civilians by the U.S. Government. More than two dozen GPS satellites are in earth's orbit, transmitting signals and allowing GPS receivers to determine the receiver's location, speed, route and direction. The GPS satellites calculate and then send the receiver (GPS Trackers) its own position, speed and other data. GPS receivers are very small and are usually used for location of vehicles, people, assets and also used for many outdoor activities. The GPS receiver ( GPS Tracker) transmits positions back over a wireless network and calculates location data and other information which is uploaded to the GPStrackersUSA.com computer servers and subsequently posted on our secured web site allowing for real-time access to monitor vehicle location, vehicle movement, vehicle speeds, location reports, route information, stop location, stop duration, and more tracking data.

Why use GPSTrackersUSA.com ?
Our GPS Tracking Systems provide the latest technology in GPS communications and GPS tracking products combined with full featured GPS mapping and advanced business management analysis. With our "real-time" vehicle reporting updates, you can now have complete control of your fleets adherence to assignments and have the ability to track and monitor your mobile assets from any computer via the internet. GPStrackersUSA has hi-tech intelligent reporting which provides our clients with utilities required to closely analyze your company's true productivity and thus allowing clients to effectively increase efficiency and profitability. Our GPS Tracking system consists of a GPS tracker with a built-in modem that transmits accurate GPS coordinates to our GPStrackersUSA.com servers, thus allowing clients / users to access tracking data on any computer via the internet. Location, routes, speed, routes and other valuable data are available in map and report formats via our secured GPS tracking website. Benefits of using our GPS Tracking Solution include improved customer service, increased employee productivity, asset protection and enhanced driver safety.
Knowing exactly where vehicles or assets are provides you with an enormous opportunity to increase productivity. Decrease vehicle maintenance costs by eliminating excessive idling, speeding, and any other unauthorized vehicle use. Through GPStrackersUSA.com Tracking System and Data reports, you can analyze your fleet actual job time and in turn, proceed to eliminate employee down time. Our routing and dispatching capabilities allows clients to effectively respond to an emergency or any service call.

Do I need to Invest or buy any sophisticated tracking software or servers ?Our GPS Tracking Solution requires no up-front investment in software or servers, and if needed you may always add GPS trackers in efforts to scale the solution to as many vehicles as you may have on your fleet.

How our GPS Tracking Works
The GPS Receiver / GPS Tracker placed within your vehicle or placed within your asset will transmit GPS position data to the GPStrackersUSA.com servers, which subsequently transmit to your GPStrackersUSA.com secured web site at standard intervals thus displaying web site maps of the asset locations, speed, route, direction, etc,...as the updates are received. Users may also control how often they would like their maps or GPS tracking data to update depending on which "Service Plan" they purchased at the time of contracting. In other words, location data can be virtually real-time with higher frequency update rates. In addition to "Updates", you may also "instantly" locate a mobile or fixed asset by simply selecting "Find Now" from our website and our GPS Tracking System will quickly locate the asset while also providing you with other pertinent data such as speed, direction and heading of the asset or vehicle you are tracking. This is also known as "Asset Pinging" or "Asset Paging"
 

What is an update?
The following events will constitute an update: ignition on, ignition off, a stop of 60 seconds or longer, movement of 60 feet or more from a stop, and automatic updates that occur while the vehicle is moving. The frequency of automatic updates is determined by the user and can be changed from the user's account. Optional features that use updates include: a manual ping (aka poll), over speed alerts, geofence alerts, off-hours movement or any generic I/O that will trigger or monitor an event.

How accurate are GPS Trackers of GPStrackersUSA.com ?
Our GPS Trackers are very accurate! Under the best conditions, our GPS unit is accurate within a couple of feet.

Is the GPS Tracker ready for use when I receive it?
Yes. The GPS Tracker is fully configured and tested before we ship it out to you. The GPS Tracker is ready to be installed in your vehicle or placed inside of your asset. Just open the box, follow the installation and activation instructions, and you are ready to monitor your employees, loved ones, vehicles or your assets.

May I use the GPS tracking services for myself or my spouse for personal safety ?
Yes. Our Hi-tech GPS Trackers are perfect for any situation where an adult is traveling or in any possible danger. Our GPS Technology may also be applicable to monitor adults with cognitive disabilities, or illnesses. Even though adults are welcome to use our tracking technology, please check with your local state laws for any restrictions. Our GPS tracking technology may only be used to monitor children, teenagers, or adults by their legal guardian / parents / and by adults that have given written permission to be monitored.

How do I get billed?
You will be billed when you first buy one of our GPS Trackers. We will require a credit card. Your monthly fees for accessing the tracking website are billed monthly on your credit card. (Only applies to "Real-Time GPS Tracking devices"...... "Passive Trackers" do not require a monthly service charge).

Will I receive a bill for GPS monitoring service if I buy and activate a GPS Tracker?
No. Our Service is a monthly prepaid service. You will receive no bill from us.Your credit card on file will be charged monthly based on the tracking plan you established at the time of activation. Any overage tracking fees will incur additional charges at the end of the month and will be charged to same credit card.

Does GPStrackersUSA.com require additional administrative hours?
No. The GPS Tracking information is stored on our server for easy access whenever your administration wants to access it. Many of our clients / users will create a daily or weekly report for each driver for record keeping.

What kind of warranty does GPStrackersUSA.com offer?
The GPStrackersUSA.com GPS Tracking Products come with a lifetime warranty for our subscribers. If there is ever a problem with the GPS Tracker, GPStrackersUSA.com will replace the GPS Tracker at no charge. Clients will also receive software support including free upgrades to the GPStrackersUSA.com software.

Is there a money back guarantee on the products if I'm not satisfied with them?
Yes, there's a 30 day money back guarantee. For products that are not working or are defective, they may be sent in for exchange.

Why are there some areas on the map that are not covered?
Area coverage is expected to expand over the next few years as satellite technology expands. Most areas currently not covered are mountain regions, valleys, and other secluded rural locations where most cellular devices cannot receive.
 

Can I sell the GPS Tracking Solution or your Tracking products offered online?
Absolutely! You may invest in one of our home based distributorship programs which would give you the information you need and the rights to market our GPS tracking Products and GPS Tracking Solutions to the general public. You may also purchase on of our private label Tracking Websites, which may be customized with your company name. Contact the phone number above so that we may assist you in becoming a Dealer or Reseller.
 

Where can GPStrackersUSA.com be used?
GPStrackersUSA.com and it's GPS tracking System locates your vehicles or your assets virtually anywhere. For your system to report "real-time", you must be located within your service provider's cellular coverage area. If you are out of coverage, GPStrackersUSA.com will the store the location data and will forward it once cellular service has been restored. Through GPRS cellular data communications, your systems cellular coverage provides a widely extensive range to ensure "real-time" GPS Tracking. For GPStrackersUSA.com Satellite Tracking, your system can be located world-wide!


I have seen GPS Trackers on the internet that are slightly cheaper...how come yours costs more?
Other GPS trackers you see online for a lower price are more than likely to be manufactured overseas. Oversea companies cannot always keep up to date on US satellite technology for various reasons such as national security. The US military owns the network of satellites used for GPS navigation and tracking and they can pick and choose which countries may have access to satellite GPS and cellular coverage. Most of the GPS tracking products sold on the internet have very little area coverage compared to our products.
 

Can your "Personal Trackers" be used for other things or only adults?
The Personal Trackers is a portable GPS device that can be used for anything or anybody. It can be hidden inside a vehicle, box, safe, motorcycle, boat, briefcase or anything of value that you may need to locate or monitor discreetly online. Personal Trackers are ideal for individuals who have Alzheimer's disease, dementia, or any other disease which results in disorientation and could cause infected individuals to become easily lost. Thanks to GPStrackersUSA.com, concerned family members may now keep track of where their loved ones are at all times.
 

What's the difference between a cell phone with tracking capabilities and GPStrackersUSA.com GPS Tracking devices?
With a cellular phone you can only request a locate approximately every 5-10 minutes. This is done to save power of their 3.7V battery with only 750 mAh of power.

Imagine trying to find a missing child and you retrieve a gps locate while the child is traveling in a vehicle at 55mph, then you have to wait..........another 10 minutes before you can attempt to locate the child again. Also, conventional gps receivers CAN NOT retrieve a locate from indoors. If this device were taken indoors where there can be no gps signal, all you would have potentially at this point would be a recorded location 10 minutes prior. This could be a very large area to search and would be very ineffective to locate this lost child. Competing products may even be rendered useless altogether if there was no prior requested location recorded.

GPStrackersUSA.com has hi-tech real-time GPS trackers and Passive GPS Trackers with superior gps signal strength, picking-up signals inside of most wood-framed buildings, many concrete buildings, large open parking structures, under bridges, and under heavy foliage. The GPS Trackers are also programmed to constantly and automatically update and records it’s location periodically! Therefore if a GPS Tracker goes into a building where there can be no gps signal, you will at least have it’s last known location 3 seconds outside the door. This is possible due to our superior power technology. Click here to compare "GPS Tracking" Vs "Cell Phone Tracking".
 

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